Refund policy

At GrayMuzzleShop, we want you and your senior pet to be completely happy with your purchase. Please read our policy carefully before ordering.

GrayMuzzleShop is operated by AureviaBiz LLC, 7965 N High Street, Suite 350, Columbus, OH 43235, United States.

Our Commitment
We are dedicated to providing quality wellness products for your senior pets. Every purchase supports our mission — 10% of every sale is donated to animal shelters in need. 🐾

Returns
You may return most items within 30 days of delivery for a refund. Items must be unused and in their original packaging. Return shipping is the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

To start a return, contact us at support@graymuzzleshop.com with your order number.

Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, we will make it right immediately. Please contact us within 14 days of delivery at support@graymuzzleshop.com with:

· Your order number
· A clear photo of the damaged or defective item

We will offer a full refund or replacement at no additional cost to you.

Lost or Undelivered Packages
If your package is lost in transit, please contact us within 30 days of your expected delivery date and we will investigate with the carrier. If confirmed lost, we will reship your order or issue a full refund at no cost to you.

Refund Processing
Approved refunds are processed within 7-10 business days back to your original payment method. Processing times may vary depending on your bank or financial institution.

Contact Us
Questions about your order or our refund policy? We are here to help.
📧 support@graymuzzleshop.com
📞 (614) 585-6770

Our team responds within 24-48 business hours. We appreciate your patience and your trust in GrayMuzzleShop.

Because they gave us their whole life. 🐾