Shipping policy

Thank you for shopping at GrayMuzzleShop! We know you and your senior pet can't wait, so here's what to expect. 🐾

GrayMuzzleShop is operated by AureviaBiz LLC.

Where We Ship
We currently ship within the United States only.

Processing Time
Orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Times
🇺🇸 United States → 15-20 business days

Our products are sourced from trusted third-party suppliers and shipped directly to you. Shipping times may vary due to high demand or carrier conditions beyond our control.

Tracking
Once your order ships you will receive a tracking number via email so you can follow your package every step of the way. Please allow 3-5 business days for tracking information to update after your order ships.

Free Shipping
We offer free standard shipping on all orders over $69.99. 🎉

Important Notice
During peak seasons such as holidays and promotional periods, processing and shipping times may be slightly longer than usual. We appreciate your patience and will always keep you informed about your order status.

Contact Us
Questions about your order or shipping?
📧 support@graymuzzleshop.com
📞 (614) 585-6770
Our team responds within 24-48 business hours.

Because they gave us their whole life. 🐾